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Statue of dancer wearing face mask adorned with musical symbols

Health and Safety Information

Healthy, Happy, Hult

We look forward to welcoming you to the Center, and to join us for shared experiences that transform, engage, and unite us as a community.

We want you to know:

In accordance with State mandates being lifted, beginning March 12, 2022, the Hult Center for the Performing Arts will no longer require mandatory face masks or proof of vaccination or negative COVID test for entry.

The venue does welcome and encourage patrons who wish to, to continue wearing masks while attending performances.

Please note, these policies can change, and the Hult Center will continue to follow guidance via Federal, State, and County lead agencies. The health and safety of our guests, artists and staff members, has been and will always be our top priority.

Thank you for putting your trust in us.

 

4 musicians

Venue Security and Entrance Requirements

Magnetometers and Evolv

At the Hult Center, we prioritize your safety. Beginning October 19, 2023, to ensure a secure environment, we have installed state-of-the-art Evolv Magnetometers at all guest entrances. These walk-through metal detectors are powered by an AI-driven system, utilizing safe, ultra-low frequency electromagnetic fields and advanced sensors to detect concealed weapons and contraband.

Unlike traditional systems which are slow, intrusive, and only protect against a narrow group of threats, Evolv Express is an AI-driven system using safe, ultra-low frequency, electromagnetic fields and advanced sensors to detect concealed weapons.  The software can detect the differences between cell phones and firearms, along with other prohibited items. It also accomplishes this at an exceptional rate, allowing patrons a touchless, seamless experience without the need for lines or delays.

“It’s fast, really fast. When we started looking for partners to enhance our lobby screening process Evolv emerged as the industry leader. Typical screening systems can feel intrusive and add delays to the entry process. Evolv screening has almost zero impact on our patrons. They’ll be able to pass through and get right to their seats for another incredible performance. Having an Evolv system here at the Hult Center really helps us further our goal of providing a safe and enjoyable experience for patrons, staff, and performers.” – Jeff Weinkauf, Hult Center Interim General Manager 

You may already be familiar with these systems, as they are in place at other venues around Eugene, including the McDonald Theater and Cuthbert Amphitheatre.

More information on Evolv can be found here.

Entering the Hult Center

When you arrive at the Hult Center, simply walk through the entrance doors in small groups or single file and follow the instructions of our dedicated Crowd Access Agents. Patrons carrying items that trigger an alert in the detection system will be asked to stop by the Resolution Table for a brief bag check.

If you have any concerns about walking through the metal detectors, such as having a pacemaker or other implanted medical device, we recommend arriving a few minutes early to request alternative screening. You can also arrange for separate screening ahead of time by contacting Louise Thomas-Vails, Front of House Manager, at lthomas@eugene-or.gov.

Please Leave These Items at Home

For the safety and enjoyment of all patrons, we kindly ask that you do not bring the following items:

  • Weapons of any kind, including pocketknives (larger than a keychain knife) – ORS 166.220
  • Drugs and drug paraphernalia
  • Cameras with long or detachable lenses (for media access – please contact Rich Hobby, Director of Marketing, at rhobby@eugene-or.gov)
  • Vaporizers and e-cigarettes may remain in your bag or pockets unless they are used in the hall or restrooms. At that point, they must be removed from the venue.

During the Show

To ensure everyone’s safety and comfort during the performance, we have a few important guidelines:

  • Please keep the aisles clear of belongings and people to reduce tripping hazards and maintain clear emergency evacuation routes. If you wish to dance, we kindly ask that you do so in the designated open area at the back of the hall or at your seat.
  • Bags and purses should fit on your lap or under your seat (approximately 12”x12”x4”). Alternatively, you can utilize our complimentary coat check service.

Your cooperation in adhering to these security measures helps create a safe and enjoyable experience for all our patrons.

FAQs

Do I still need to wear a mask?

Beginning March 12, 2022, the Hult Center for the Performing Arts will no longer require mandatory face masks. The venue does welcome and encourage patrons who wish to, to continue wearing masks while attending performances. Please check your specific event page and pre-show emails for any special requirements for VIP and meet and greet details. Conditions are subject to change.

Will there be special requirements for any VIP and Meet-and-Greet opportunities?

Please check the specific event page for special requirements for VIP and Meet-and-Greet opportunities. Should you have additional questions please contact the Ticket Office.

Show night procedures: 

Practices to mitigate the spread of COVID-19 are in accordance with directives from the CDC, Oregon Health Authority, Lane County Health Services, and the City of Eugene Safety Team.

  • Additional hand sanitizing stations have been placed throughout the venue for your convenience.
  • Symptom Self-Screening: If you find you’re unwell, please don’t come to the theater.

Cleaning

  • The frequency of cleaning, and disinfection has been increased in all areas, especially all high traffic areas and touch points.
  • Electrostatic cleaning equipment has been deployed to ensure an exceptional standard of disinfection. Non-toxic cleaners kill SARS Co-V2 within 1 minute of contact.

Air Handling System

  • The Hult Center’s HVAC System is:
    • Fresh: Utilizing 100% fresh air directly from the outside.
    • Filtered: Prior to heating or cooling, air moves through filtration which is checked and changed regularly by trained HVAC technicians.
    • High Capacity: The HVAC for Silva Concert Hall exchanges over 1.5 million cubic feet of air, 2.5 times each hour. The Soreng theater also exchanges it’s entire volume for fresh air 2.5 times each hour.

Concessions

  • We encourage you to take advantage of our excellent food and beverage offerings.
    • Eating of concession items is permitted at the Center and inside venues
    • Drinks from concessions are permitted at the Center and inside venues

 

Ticketing

Please check your emails for pre-show information including details on all precautions being taken during the check-in process.

Patrons who test positive for COVID in the 48 hour window prior to a show should contact the Box Office for options.

For all other questions, please contact the ticket office at 541-682-5000, Tuesday – Friday from noon – 5 pm.

Practices to mitigate the spread of COVID-19 are in accordance with directives from the CDC, Oregon Health Authority, Lane County Health Services, and the City of Eugene Safety Team.

Anyone visiting the Hult Center for the Performing Arts voluntarily assumes all risk associated with exposure to COVID-19, and agrees to abide by all policies. as well as posted and/or verbal direction by Hult Center for the Performing Arts staff. Thank you for supporting the Hult Center for the Performing Arts and for helping to keep each other healthy and safe.