Frequently Asked Questions
Is there a ticket limit?
For most events, we enforce an 8 ticket limit on full price tickets. Many events will offer group discounts, which will be specified on their individual event pages.
How can I avoid scammers when looking to buy event tickets?
To protect yourself, always start at HultCenter.org to purchase tickets for performances at the Hult Center and other venues where our Resident Companies perform. If you purchase tickets from a secondary ticketing company or ticket broker, we cannot guarantee that the tickets are legitimate. If there is a problem with tickets purchased from a secondary ticketing company, we will not be able assist you.
I received an email that the show I bought tickets to is cancelled? How do I get a refund?
If you purchased via a credit card you will be automatically refunded. If you purchased another way please contact the box office at 541-682-5000. Please note: Refunds are only offered to the patron who made the initial purchase from The Hult Center’s official site. If you purchased through a group or other source, please contact them for your options. The Hult Center is not responsible for tickets purchased through third-party resellers.
I received an email that the show I bought tickets to is being postponed to a later date. Now what?
Please hold onto your tickets to attend the newly rescheduled date. If you cannot make the rescheduled date please contact the box office at 541-682-5000 to request a refund. Refund requests must be received no later than 60 days prior to the rescheduled date.
What do I do if I lose my tickets?
Do I have to buy a ticket for my small child?
Yes. A ticket is required for everyone entering the theater, including infants.
How can our babysitter or other caregivers reach us in case of an emergency?
Our emergency contact number is 541-682-5087. Leave your seat locations with your babysitter or paging service and our staff will be able to find you to relay any information.
When should I arrive for my event?
Typically, the lobby opens 1 hour before performances and each hall opens 30 minutes prior performances. We encourage patrons to arrive a little early, especially if they have tickets at will call. If you arrive late, you may be held out or re-seated in the back until an appropriate time or after intermission to get to your assigned seat.
Does the Hult Center offer coat check?
Yes, for your convenience, complimentary coat check is available prior to every performance. Coat check (Patron Services) is located directly across from the elevator on the lobby level.
What does the Hult Center offer to meet the Americans with Disabilities Act’s standards?
It is the full intent of the City of Eugene to meet or exceed the specific standard requirements for people with disabilities. Assistive listening devices and Kulture City Sensory Inclusive Bags and weighted lap pads are available for checkout at our coat check prior to each performance as well. State ID or driver’s license are traded for these items to ensure their return after the show. For more information on what our venue offers, visit our Accessibility page.
Are food and beverages allowed inside the theater?
Outside food and beverages are not allowed inside the theater. However, you can purchase both from the Hult Center Café in the lobby or on the concourse level. And if your show has an intermission, you can pre-order your drinks at the Café and they will be ready for you at intermission – no need to wait in line! Visit our concessions page for more information.
Does your venue have a dress code?
Like most places in Eugene, there is no set dress code for attending an event at the Hult Center. We invite you to dress to your comfort level and come as you are. We do, however, ask patrons to refrain from wearing strong perfumes and colognes, as many people are highly sensitive or allergic.
Can I volunteer at the Hult Center?